"Your work in teaching communications skills and raising officer awareness is without peer. I think the true expert or authority of a matter or subject is the person who lives in that role, totally immersed, developed and infused until instinctive. You certainly have achieved this level of understanding and have coupled it with a keen ability to instruct.
As the Baltimore Police Department grows stronger and more capable to solve the problems long plaguing our city, a handful of devoted people can claim a role in our success. Trust that you are among that number and have my gratitude and appreciation." retired Police Commissioner Frederick H. Bealefeld,III